NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Firmware V2.5.1.22 seems to be creating problems with Orbi Satellite RBS40
Since my RBS40 updated to V2.5.1.22 the devices connected to it are frequently losing internet connection. The other satellite is still on V2.5.1.16 and works without problems. Does anybody have pr...
I've exactly the same issue with the RBS40 under firmware version V2.5.1.22. It seems to me the Orbi system is no longer reliable.
Issue: Intermittently losing internet connection even though the backhaul status is good.
Device:
Model Name Device Name Current Version Status
Router RBR40 RBR40 V2.5.1.22 No new firmware version available.
Satellite RBS40 Orbi Satellite-1 V2.5.1.22 No new firmware version available.
Has a factory reset and setup from scratch been performed since last update?
This question may not have been raised:
Of all the systems I have installed and maintain, I have never seen an AUTOMATIC update performed. I just get a notification that a new firmware is available and choose whether to install it or not. I also find no setting in the GUI or app to approve automatic settings. So how is this happening to certain users? Am I missing something or are these users seeing the update and allowing it?
Historicallly it's been users noticing that there system was updated upon noticing problems after the automatic update has happened. Then they seem to review the version. I presume there are some that maybe calling the update automatic as well and they are aware of the update due to notifications seen in the RBRs UI or Orbi app and they are triggering the update. I have not seen an update on a Orbi system with out any user intervention to date.
Agreed - I have had to place my cable router back in service to provide DNS and then put the Orbi back into AP mode. This has provided some level of stability, but greatly underutilizes the Orbi feature-set.
Has a factory reset and setup from scratch been performed since last update?
kpretlaw wrote:Agreed - I have had to place my cable router back in service to provide DNS and then put the Orbi back into AP mode. This has provided some level of stability, but greatly underutilizes the Orbi feature-set.
kpretlaw wrote:Agreed - I have had to place my cable router back in service to provide DNS and then put the Orbi back into AP mode. This has provided some level of stability, but greatly underutilizes the Orbi feature-set.
It has been my experience that once you change your Orbi router from one mode to another, an instability occurs. So when having to change from one mode to another, I routinely factory reset the router, as FURRYe38 stated and then perform a fresh install.
Doing this save so much frustration and time trying to figure out what is causing the issue.
I did do a factory reset and returned the Orbi to the firmware v2.5.1.16. I changed the SSID and also flushed all routing tables from all devices (factory reboots of sonos, google devices, etc). So, with continued instability, I moved to AP mode.
I wonder if there is an issue in that I have an RBS40 and RBS20 (acting as satellite) along with another satellite.
