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Forum Discussion
First no internet connection on my orbi RBR40, now it wont factory reset or setup a new network.
Hello, I have a problem. Today my orbi network stopped working out of nowhere. The router ring led is flashing white. It consists of a RBR40 and a RBW30. It has worked perfecty for the last 6 mo...
Evert22 wrote:After trying for 5 times i succeded in getting the power led to flash amber. But now when i try to setup a new network, there is no network named ORBI11 which there should be.
ORBI11 is the SSID printed on the product label? If you factory reset the Orbi and the SSID printed on the label does not broadcast, I think the Orbi is "dead". Being six months old with a 12 month product warranty, I think Netgear should replace it. (Does you absolutely no good in the immediate future.) This is why every time I replace my WiFi router I keep the old one in a drawer in case of emergencies.
I have never figured out how customers contact Netgear to get a product replaced under warranty, since they stop accepting contacts after 90 days. What seems to work is to send a private message to one of the forum moderators by clicking on their screen name (such as Dustin_V - notice the capital "N" after the name). Netgear frowns on customers posting personal information on the public forum, so the private message is where you explain the situation: product, serial number, when purchased, that it no longer is "alive", and how to contact you.
While you struggle with the process, there is no harm in trying to flash the firmware using TFTP:
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP