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Forum Discussion
garykaifong
Aug 24, 2017Aspirant
Frequent disconnect (purple light) after 1.12.0.18
My Orbi (RBK50) gets purple light very frequently, like once every 10-15 mins, after upgraded to the latest firmware 1.12.0.18. This happened before, but now is getting unacceptably way more frequent...
garykaifong
Aug 25, 2017Aspirant
MAGENTA on the router.
Arjun0o
Aug 25, 2017Guide
If the ring LED on the router is magenta, it means ithe connection between your orbi router and the exisitig modem/gateway is not stable. I would power-cycle the modem/gateway. Plug a laptop/computer directly into the modem/gateway and check if the connection is stable or not. I would check the logs as well. If it is a DSL modem/gateway, it might be getting disconnecting from the DSLAM servers. I would reset the modem/gateway if I see something strange in the logs. Once I have a stable connection from the modem, I would connect orbi router back with it, and check if the ring led turns magenta or not. If it does, power-cycle it once. It will refresh the whole network. It should work fine after that.