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ponga's avatar
ponga
Aspirant
Aug 12, 2021
Solved

Frequent internet dropouts with two satellites relatively close to each other

Just wanted to post a quick note in case it helps anyone else: I've got an RBR50 in our cellar and two RBS50 satellites setup on the ground floor some 5-6 meters from each other, although with walls and wardrobes in between. (Why? mainly to have a single solution with Ethernet ports for the living room and home office, without the need for additional adapters, which I hoped would be a simpler and more maintainable solution.) The mesh worked very well for the first few months since I bought them two years ago, but the last year and a half the Internet connection has been dropping out more and more frequently (frustratingly so with Corona work-from-home meetings over the past year!), several times a day when at its worst. 

 

After a number of attempted changes (lots of firmware upgrades; switching around 2,4 GHz channels; disabling Circle; increasing WAN lease times; changing DNS servers; disabling 20/40 MHz coexistence, beamforming, MU-MIMO, fast roaming; factory reset and reinstallation) followed by waiting to see whether the connection would be stable over the next few days, I finally got around to disabling the daisy chain topology a month ago. Lo and behold, our internet connection now seems to be stable. Presumably, daisy chaining too-closely-adjacent satellites confuses them, and makes them drop everything to find the optimal route, even though both have about equally good connections to the base station. 

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Cellars or basements are not recommended placements for wifi routers or the RBR. Main floor at least. 

    Glad you got it working better. Thanks for letting us know. 

     

    Please mark your thread as solved so others will know. 
    Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
    https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
    Enjoy.

    • ponga's avatar
      ponga
      Aspirant
      FURRYe38 wrote:

      Cellars or basements are not recommended placements for wifi routers or the RBR. Main floor at least. 

      Glad you got it working better. Thanks for letting us know. 

      That cellars aren't recommended should be described more prominently in the product documents (so far, I haven't found any recommendations to that effect): I chose a mesh network to avoid needing CAT cables from the cellar entrypoint of our fiber broadband. As long as the satellites are on the ground floor with sufficient contact with the base station and coverage of our property, does it really make any difference?


      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        It can. If it's working for you though then go for it. 

        Historically Concrete and steel will cause problems for some in basements and cellars. 


        Enjoy.