Really, really want to like the Orbi.

I have an RBK50, one sat. Connected to my Spectrum Arris TG1672G (they provide it, need it for the phone).

History: had Bright House, bought over by Spectrum, same Arris gateway that just doesn’t cut it to get across my 3500 sq.ft. home. Bought a Netgear extender . . . brilliant AC1700, pushed signal to where I needed it. Speeds were ok (I pay for 100/10, routinely get 115/12 LAN, 50-60/10 WAN). Given the success of the extender from Netgear, and that I wanted speed and more range, I bought an Orbi.

Connected 12/1 . . . problems started. 2 weeks of every other day with tech support. When it works, it’s brilliant. Fast, ridiculous range.

When it doesn’t . . . well, it doesn’t. On an iPad Air and iPad mini will be stable for a few hours then slam, internet issues. Game lag out, you tube videos stop playing, pages won’t load. Reset and same thing after time. Latest drivers now have my Roku disconnecting. On the wired side, no issues at all.

Running the latest 2.1.1.16 drivers . . . no luck. Hard resets, checked and unchecked a dozen options, nope. Gateway was in bridge mode, WiFi turned off, no firewall. Had to turn the router portion back on and had no internet issues.

Whats driving the stake in it for me is now, after unplugging the satellite, and still having issues with the router, they want me to RMA the router. . . and even though it is under warranty and not even 30 days installed . . . I HAVE TO PAY FOR SHIPPING!

I think it’s a problem with my gateway not communicating with the router right, but the techs know best . . .

Thinking of just returning it. Sad, I just want it to work.

Forum Discussion

Frustrated w/ Orbi and tech support