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Forum Discussion
FRUSTRATED WITH MY ORBI RBR50v2 AND RBS50's! Keeps dropping connection & ethernet ports wont work!
Help!! My Orbi system keeps dropping connections and my LAN ethernet ports wont work. I recently selected the auto firmware update to 2.5.2.4 ( i dont remeber what the prior version was) and after I ...
It's OK to go from the v102 to V61?
Yes you can go from v102 to v16.
IF you do, downgrade the RBS first then RBR lastly.
FURRYe38 wrote:Yes you can go from v102 to v16.
IF you do, downgrade the RBS first then RBR lastly.
Well I got the firmware back to V16 but still having the same issue. The connection from the router is just not stable and LAN ethernet ports still will not work from the RBR50v2. The satellites also show offline from time to time but i swear it seems like they are still working and connected. Its very weird. When i do try to wire connect to my routers RBR50v2 LAN port the latop says i have an INVALID IP.
Funny thing though that I was able to use one of the LAN ethernet ports from a Satellite RBS50 and it worked right away and perfectly and stayed connected just fine. I am not sure why the RBR50v2's LAN etherernet ports will not work but the RBS50 LAN ports will work . Very ODD! I am wondering if the router has just gone bad now?
Another weird thing too is that i am not able to connect to my ORBI via the android app now. It keeps tell me my password is invalid but yet i can login into the orbi through my laptop with no issue. I even tried to uninstall and re-install and it still has same issue.
I know its not my laptop that is giving me issues since I was able to to be wired connected through a satillite RBS50 and at my office network which is not an ORBI system.
I dont think its a Modem issue either but just in case here is my Modem info.
ISP: Spectrum with 400MBPS Ultra internet
My current modem is a DOCSIS 3.1 Modem / Voice Equipment
Manufacturer
Spectrum (ubee)
Model
E31U2V1My Orbi is a RBR50v2 Router with 2xRBS50 Satellites.
Help FURRYe38!
.
Seems you've made a lot of firmware changes in last few days and it hasn't solved your issue. Since the firmware update/downgrade have you power-cycled your modem? Have you tried doing a factory reset of the RBR and RBS's then doing a reconfigure from scratch? If not, please try that. When reconfiguring DO NOT USE a backup config file. It could contain corrupt code. Also, be absolutely certain the RBS and RBR are on the exaxct same FW version! Always update the RBS FW first, then the RBR last.
Many times (in my experience with my ORBI over 4 years), after a FW update the ORBI requires several hours of "settling time" to establish solid comm between the RBR and RBS and the GUI. During this settling time, the web GUI and the iOS/Android apps may NOT display correct data. Apparently the last thing the system does is update the GUI.
I know it is difficult, but be patient and give the ORBI an overnight chance to settle down after a firware update. Good Luck!
tucsontico wrote:Seems you've made a lot of firmware changes in last few days and it hasn't solved your issue. Since the firmware update/downgrade have you power-cycled your modem? Have you tried doing a factory reset of the RBR and RBS's then doing a reconfigure from scratch? If not, please try that. When reconfiguring DO NOT USE a backup config file. It could contain corrupt code. Also, be absolutely certain the RBS and RBR are on the exaxct same FW version! Always update the RBS FW first, then the RBR last.
Many times (in my experience with my ORBI over 4 years), after a FW update the ORBI requires several hours of "settling time" to establish solid comm between the RBR and RBS and the GUI. During this settling time, the web GUI and the iOS/Android apps may NOT display correct data. Apparently the last thing the system does is update the GUI.
I know it is difficult, but be patient and give the ORBI an overnight chance to settle down after a firware update. Good Luck!
I actually did try a power cycle everytime I changed the Firmware and still same issues.
At this point I am so frustrated I just want to toss my Orbi in the TRASH. None of these Netgear recommended fixes are helping. I work from home and really depend on a solid running network. My boss just wont accept " I cant work because I am having connections issues" for an excuse. I definitely dont want my Orbi to be the reason i get fired from my job!
I am going to give my Orbi one last shot this weekend and plan on doing a factory reset and starting over from scratch. It sucks that I even have to do this on my own with no real official customer support from NETGEAR. They truely are leaving my hanging on this one and I really dont feel its fair that I have to pay for TECH support because of a Fireware update they pushed on me. It really sucks!
YOU HAVE BETRAYED ME ON THIS ONE NETGEAR AND I AM SERIOUSLY DISAPPOINTED!
STOP LEAVING YOUR PAYING CUSTOMERS HANGING AFTER YOU SEND OUT FIRMWARE UPDATES!
There is seriously is alot of issues once you start changing firmwares versions. I mean just look at all the threads in this forum. Most of them have issues as a result of STUPID FIRMWARE CHANGES! I am starting to feel likes its done on purpose so they can get me to either buy another Orbi or tech service plan!!!
I would also turn OFF The RBS for now after you do the reset and setup from scratch. Lets see if the RBR can stablize after ther reset.
Be sure to swap out LAN cables for good known working cables and try all the LAN ports. CAT6 is recommended.
If nothing returns the unit to good operation, possible the system is faulty and needs to be replaced. You'll need to contact NG support to see what your options are.
JYDLC wrote:Well I got the firmware back to V16 but still having the same issue. The connection from the router is just not stable and LAN ethernet ports still will not work from the RBR50v2. The satellites also show offline from time to time but i swear it seems like they are still working and connected. Its very weird. When i do try to wire connect to my routers RBR50v2 LAN port the latop says i have an INVALID IP.
Funny thing though that I was able to use one of the LAN ethernet ports from a Satellite RBS50 and it worked right away and perfectly and stayed connected just fine. I am not sure why the RBR50v2's LAN etherernet ports will not work but the RBS50 LAN ports will work . Very ODD! I am wondering if the router has just gone bad now?
Another weird thing too is that i am not able to connect to my ORBI via the android app now. It keeps tell me my password is invalid but yet i can login into the orbi through my laptop with no issue. I even tried to uninstall and re-install and it still has same issue.
I know its not my laptop that is giving me issues since I was able to to be wired connected through a satillite RBS50 and at my office network which is not an ORBI system.
I dont think its a Modem issue either but just in case here is my Modem info.
ISP: Spectrum with 400MBPS Ultra internet
My current modem is a DOCSIS 3.1 Modem / Voice Equipment
Manufacturer
Spectrum (ubee)
Model
E31U2V1My Orbi is a RBR50v2 Router with 2xRBS50 Satellites.
Help FURRYe38!
.
FURRYe38 wrote:I would also turn OFF The RBS for now after you do the reset and setup from scratch. Lets see if the RBR can stablize after ther reset.
Be sure to swap out LAN cables for good known working cables and try all the LAN ports. CAT6 is recommended.
If nothing returns the unit to good operation, possible the system is faulty and needs to be replaced. You'll need to contact NG support to see what your options are.
.
I wish the issue was as simple as a bad LAN cable! Unfortunatey its not.
Thanks for trying to help me FURRYe38.
I will let you all know how the factory re-set goes this weekend.
