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Forum Discussion
Gsmites
Nov 01, 2019Tutor
FW V2.5.0.38 Apple products dropping wifi
Since updating Firmware to V2.5.0.38 our Apple products (iOS 13.2 - Iphone/IPad) keeps dropping wifi connection. All the other devices have zero issues (Nest, Echo, Hue). It's been super reliable u...
FURRYe38
Nov 01, 2019Guru - Experienced User
Factory reset the RBR and RBS and setup from scratch.
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Have had no issues with my iphone (iOS 13.2) and Mac Book Pro (10.14.6) using the above settings.
Gsmites wrote:Since updating Firmware to V2.5.0.38 our Apple products (iOS 13.2 - Iphone/IPad) keeps dropping wifi connection. All the other devices have zero issues (Nest, Echo, Hue). It's been super reliable until this point and I am getting very frustrated. I've tried different configurations from other posts but nothing works. Please help!
- Retired_MemberNov 01, 2019
FURRYe38 wrote:Factory reset the RBR and RBS and setup from scratch.
From NG..."A factory reset is necessary when you cannot recover your password."