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Forum Discussion
FW V2.5.0.38 Apple products dropping wifi
Since updating Firmware to V2.5.0.38 our Apple products (iOS 13.2 - Iphone/IPad) keeps dropping wifi connection. All the other devices have zero issues (Nest, Echo, Hue). It's been super reliable u...
I saw no isuses with my Apple devices with v38 loaded. Others as well are working with v38:
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://www.youtube.com/watch?v=ePZSc7vnRlQ
I have also see Apple products lose connection to the internet when connected to the Orbi wifi with the the firmware update. I have resolved the issue by either toggling between networks or turning wifi off then on. I find the people telling you not to update if your router is working to not be living in the real world where security issues always need to be address immediately. Netgear has lost credibility and I am start to wonder what the value of the Netgear Community is when the repeated suggestion is not to update your software if your router is working. The main goal of the forum seems to be if to make excuses for Netgear and blame the Netgear customers for keeping their software up to date.
The only thing I have concluded is to buy future routers from anyone but Netgear. And ignore posts from certain members of this forum.
Certain members are here in the forum to try and help users get there problems solved. For the most part these member do help get prolems solved. Something some members don't seem to understand or see. We do express suggestions that is fully up to users to try, Or not. In the end it's the users responsibility and be willing to follow the suggestions and recommendations. If users don't then thats fine. Users can progress and refer to NG phone support and get help directly from NG support. We can only do so much here in the forums.
"You can lead a horse to water, can't make it drink."
Good Luck.
Leading someone is fine as long as you’re honest and acknowledge firmware shortcomings and offer ALL options. Resets should be viewed as a last resort Just because a firmware and or reset worked for you doesn’t mean others will see the same result. Your position also ignores the whole reason folks got in the jam they are in. Most users don’t want to live on the edge or sign up for beta testing.
I prefer "Fool me once shame on you. Fool me twice shame on me".
BTW - You keep pushing people to go to Netgear support which expires in 90 days after purchase & if you want a extended support contract you need to buy it within the first 90 days. You're advising the majority of us to do something that can't be done. And I remember your sage advice about the Netgear security certificate getting update in the next firmware release after expiring in early August & to be patient. No fix occurred in the latest release.
If this Netgear Community doesn't have Netgear staff who can give real updates on product issues & solutions then what is the point of this forum?
FURRYe38 wrote:
Users can progress and refer to NG phone support and get help directly from NG support. We can only do so much here in the forums.
"You can lead a horse to water, can't make it drink."
Manually upgraded the satellites first, then the router. Zero problems after the process was complete. All Apple household with iPhone, iPads and iMacs. Running Homekit with over 40 devices. My only issue is I want WiFi 6. We have not had any drops or rebooting. Like the previous firmware - extremely stable.