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Forum Discussion
FW V2.5.0.38 Apple products dropping wifi
Since updating Firmware to V2.5.0.38 our Apple products (iOS 13.2 - Iphone/IPad) keeps dropping wifi connection. All the other devices have zero issues (Nest, Echo, Hue). It's been super reliable u...
This new firmware v2.5.0.38 is atrocious, I even tried the factory reset and it did nothing. I was exactly in the same boat as you it completely killed my connectivity and my wifes. Both of our iPhones had having connection drops, she even reported her laptop had been dropping and I blamed it on recent storm(not realizing my hard wired PC had been just fine.)
Anyway I just bought a new(last gen) iPad Pro this week and almost returned it today thinking it had a bad wifi chip, for example in the kitchen in the middle of the two Orbi's I was getting 15mbit/sec lossy WiFi when my connection maxes out at 230mbit. I took it to work today and its wifi was flawless on the company wifi all day! So when i got home I did more test and I noticed when doing speed tests to compare the iPad and my iPhone 11 Pro the pro too was getting suboptimal(but better) speeds and also dropping connection!
Anyway after a factory reset and no improvement in connection I downgraded directly to the last firmware v2.3.5.30 (first the satellite then the router.) and WOW everything instantly better. I went from getting 15mbit to 180mbit in the kitchen immediately after the update and back to 200+ everywhere else in the house closer to the Orbi's.
Anyway here's a direct link to the last good Firmware from July, you can downgrade to it directly https://kb.netgear.com/000061080/RBR50-RBS50-Firmware-Version-2-3-5-30
I found it by just going to the Orbi Download page and clicking view previous verions. I was able to downgrade directly to v2.3.5.30without doing some two step downgrade like it says to do to go from v2.2.1.212 to v2.3.0.32
Exactly the same with me, I have a 500+ (usually about 540) connection down, 36 ish up.
As soon as I put the new firmware on my ping increased by a couple of points, my upload speed went from a constant 35 plus to anything from sub 1 to about 15, and my download speed at least halved.
As soon as I rolled back the satellites, it seemed back to normal, but I also did the router too.
This firmware is a disaster. I am not upgrading it again as the performance on the previous one is generally excellent. The new firmware destroys the product. I was also using an iPad Pro.
Wakey wrote:I am not upgrading it again .................................Smart decision