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Forum Discussion
FW V2.5.0.38 Apple products dropping wifi
Since updating Firmware to V2.5.0.38 our Apple products (iOS 13.2 - Iphone/IPad) keeps dropping wifi connection. All the other devices have zero issues (Nest, Echo, Hue). It's been super reliable u...
This new firmware v2.5.0.38 is atrocious, I even tried the factory reset and it did nothing. I was exactly in the same boat as you it completely killed my connectivity and my wifes. Both of our iPhones had having connection drops, she even reported her laptop had been dropping and I blamed it on recent storm(not realizing my hard wired PC had been just fine.)
Anyway I just bought a new(last gen) iPad Pro this week and almost returned it today thinking it had a bad wifi chip, for example in the kitchen in the middle of the two Orbi's I was getting 15mbit/sec lossy WiFi when my connection maxes out at 230mbit. I took it to work today and its wifi was flawless on the company wifi all day! So when i got home I did more test and I noticed when doing speed tests to compare the iPad and my iPhone 11 Pro the pro too was getting suboptimal(but better) speeds and also dropping connection!
Anyway after a factory reset and no improvement in connection I downgraded directly to the last firmware v2.3.5.30 (first the satellite then the router.) and WOW everything instantly better. I went from getting 15mbit to 180mbit in the kitchen immediately after the update and back to 200+ everywhere else in the house closer to the Orbi's.
Anyway here's a direct link to the last good Firmware from July, you can downgrade to it directly https://kb.netgear.com/000061080/RBR50-RBS50-Firmware-Version-2-3-5-30
I found it by just going to the Orbi Download page and clicking view previous verions. I was able to downgrade directly to v2.3.5.30without doing some two step downgrade like it says to do to go from v2.2.1.212 to v2.3.0.32
Gregron Thanks for the link to the last firmware and will give that a try. I also attemped to do the suggestions by FURRYe38, factory reset, making the manual changes to the router and it didn't seem to do anything other than aggravate me further.
But, I am thankful for the reponses and for all who has tried to help me out with this.
Gsmites wrote:Gregron Thanks for the link to the last firmware and will give that a try. I also attemped to do the suggestions by FURRYe38, factory reset, making the manual changes to the router and it didn't seem to do anything other than aggravate me further.
But, I am thankful for the reponses and for all who has tried to help me out with this.
...He tries hard....
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).I use these configurations and my apple devices don't see any wifi drops.
You can try the following:
Advanced/Wireless Settings both 2.4GHz and 5GHz changed CTS/RTS Threshold to 2307.
Others are having good operation after a reset:
Gsmites wrote:Gregron Thanks for the link to the last firmware and will give that a try. I also attemped to do the suggestions by FURRYe38, factory reset, making the manual changes to the router and it didn't seem to do anything other than aggravate me further.
But, I am thankful for the reponses and for all who has tried to help me out with this.
FURRYe38 wrote:What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).I use these configurations and my apple devices don't see any wifi drops.
You can try the following:
Advanced/Wireless Settings both 2.4GHz and 5GHz changed CTS/RTS Threshold to 2307.
Gsmites wrote:Gregron Thanks for the link to the last firmware and will give that a try. I also attemped to do the suggestions by FURRYe38, factory reset, making the manual changes to the router and it didn't seem to do anything other than aggravate me further.
But, I am thankful for the reponses and for all who has tried to help me out with this.
More V2.5.0.38 follies.....waisted time
Downgraded back to V2.3.5.30 and it's like night and day! Fast speeds, no dropping and the wife is happy.
