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Forum Discussion
Genie mobile app not working for remote acces with Orbi system
Has anyone been successful using the genie app on their smartphones or computers ? This feature was supposed to be supported in the latest firmware for Orbi but I've not been able to use the genie app...
Hello ukwildcar4life
Are you using Android or IOS and what version are you on I want to collect some data to give to the engineers to see if they can replicate and fix the issue.
DarrenM
Thanks for your reply...I should have updated.....I was able to figure out the problem......I hadn't created a remote access account; I thought using my mynetegear account was all I needed but I guess Netgear has changed that......Once I created the remote access account everything worked........