NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Geting 500 Internal Server Error from Access Control
Can't access internet from one Lap top. When I go to Access Control to see if it's blocked I get "500 Internal Server Error"
What browser are you using? Try IE11, Firefox or Opera.
Besure to clear all browser caches.
Reboot the RBR.
What FW version are you using?
Try a different PC or laptop.
this is total BS. Netgear changes the name of access control and fails to test this new "secured access" - results in constant 500 internal server errors. Then a "tech" person says the answer is to reset the router and that fixes it. How is that a fix ? WHere are they getting these people to program their routers ? Orbi used to be a great product and they have ruined it with this poor solution.
- what OS are you on? If using IE browser it is no longer supported. Suggest installing the new Edge Chromium.
What are your PC settings and what model Orbi and firmware do you have.
BTW it's better to not insult the ones that are trying to help. 80% of problems are user error.I have a mac. on safari. and this also fails on the iphone app. and other laptops. so it is not a user error if I didnt change anything. also fails on chrome. this is clearlhy a remote access issue as it didnt start until netgear had the brilliant idea to change remote access. I dont mean to insult anyone but the answer of "reboot and reinstall" is in the same league as unplug your PC and turn it back on.
relberfeld wrote:I have a mac. on safari. and this also fails on the iphone app. and other laptops. so it is not a user error if I didnt change anything. also fails on chrome. this is clearlhy a remote access issue as it didnt start until netgear had the brilliant idea to change remote access. I dont mean to insult anyone but the answer of "reboot and reinstall" is in the same league as unplug your PC and turn it back on.
Undestood. So you are using an Imac?
I'm not seeing where netgear changed anything. When you say remote access are you referring to accessing your Orbi system remotely?
What URL are you using that gives you the 500 error?
Also if WIFI, go on the PC and flush DNS, forget the WIFI network, search for WIFI network and rejoin WIFI network.
Forgot one thing: Clear Browser Cache
