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Forum Discussion
Geting 500 Internal Server Error from Access Control
Can't access internet from one Lap top. When I go to Access Control to see if it's blocked I get "500 Internal Server Error"
I have a mac. on safari. and this also fails on the iphone app. and other laptops. so it is not a user error if I didnt change anything. also fails on chrome. this is clearlhy a remote access issue as it didnt start until netgear had the brilliant idea to change remote access. I dont mean to insult anyone but the answer of "reboot and reinstall" is in the same league as unplug your PC and turn it back on.
relberfeld wrote:I have a mac. on safari. and this also fails on the iphone app. and other laptops. so it is not a user error if I didnt change anything. also fails on chrome. this is clearlhy a remote access issue as it didnt start until netgear had the brilliant idea to change remote access. I dont mean to insult anyone but the answer of "reboot and reinstall" is in the same league as unplug your PC and turn it back on.
Undestood. So you are using an Imac?
I'm not seeing where netgear changed anything. When you say remote access are you referring to accessing your Orbi system remotely?
What URL are you using that gives you the 500 error?
Also if WIFI, go on the PC and flush DNS, forget the WIFI network, search for WIFI network and rejoin WIFI network.
Forgot one thing: Clear Browser Cache
No, Mac, not Imac. and it also fails on a windows PC, the ORBI iphone app also fails to connect. a direct ip address connection fails to connect. both of these worked consistently until netgear changed to the new "secure" access anywhere for all their platforms, and updated to the current firmware. Netgear confirmed the change, so I am not sure why you say nothing changed.
So does a full reset and setup from scratch fix this?
If the Orbi app is not working after this, try to uninstall the orbi app, then re-install the app, walk thru a new setup on the app then check operation with the app.
if the app doen't work, please post about it over in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.
