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Forum Discussion
Geting 500 Internal Server Error from Access Control
Can't access internet from one Lap top. When I go to Access Control to see if it's blocked I get "500 Internal Server Error"
No one has mentioned what firmware this is happening on?
It's very hard to help someone when they say:
I'm getting this, or I'm have the same issue, or my Orbi is not connection, etc. with no other information available. That's why we constantly post the same questions to OP's who are trying to help with the problem.
KINDA HARDDDDD,,,to get the firmware when you can't login
Other detatils to assist:
1. Netgear Genie app opens and reports on the HOME that all is working well. If I go to Router Settings, it asks me to login and it says the device is not connected to the router.
2. Orbi app is v 2.6.2.9
3. If I try and go to the website of the router, by IP, I get the 500 Internal Server Error.
it is so obvious that this is a netgear problem. even to a casual observer. all the noise about network issues and non-technical related questions is letting netgear off the hook.
netgear FIX this or the google product will replace yours.
- Has there been any resolution to this issue. I just woke up - noticed was having issues with certain websites and went to login to iPhone app and telling me password incorrect? That’s not right I am using facial recognition. Go to login using IP address of router / internal 500 error? I was literally on the iPhone app last night and all was good? Am I really being expected to rest this setup to factory conditions and reinstall the entire mesh network for something I did not do? What are my next steps??
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Has a factory reset and setup from scratch been performed since last FW update?
Thedataman wrote:
Has there been any resolution to this issue. I just woke up - noticed was having issues with certain websites and went to login to iPhone app and telling me password incorrect? That’s not right I am using facial recognition. Go to login using IP address of router / internal 500 error? I was literally on the iPhone app last night and all was good? Am I really being expected to rest this setup to factory conditions and reinstall the entire mesh network for something I did not do? What are my next steps??
