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Forum Discussion

HHassell's avatar
HHassell
Follower
May 05, 2020

Geting 500 Internal Server Error from Access Control

Can't access internet from one Lap top. When I go to Access Control to see if it's blocked I get "500 Internal Server Error"
Fuq's avatar
Fuq
Initiate
Sep 03, 2020

KINDA HARDDDDD,,,to get the firmware when you can't login

 

Other detatils to assist:

 

1. Netgear Genie app opens and reports on the HOME that all is working well.  If I go to Router Settings, it asks me to login and it says the device is not connected to the router.

2. Orbi app is v 2.6.2.9

3. If I try and go to the website of the router, by IP, I get the 500 Internal Server Error.

 

 

relberfeld's avatar
relberfeld
Apprentice
Sep 03, 2020

it is so obvious that this is a netgear problem. even to a casual observer.  all the noise about network issues and non-technical related questions is letting netgear off the hook.  

 

netgear FIX this or the google product will replace yours.

  • Thedataman's avatar
    Thedataman
    Initiate
    Sep 26, 2020
    Has there been any resolution to this issue. I just woke up - noticed was having issues with certain websites and went to login to iPhone app and telling me password incorrect? That’s not right I am using facial recognition. Go to login using IP address of router / internal 500 error? I was literally on the iPhone app last night and all was good? Am I really being expected to rest this setup to factory conditions and reinstall the entire mesh network for something I did not do? What are my next steps??
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Sep 26, 2020

      What Firmware version is currently loaded?
      What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

       

      Has a factory reset and setup from scratch been performed since last FW update? 

      Thedataman wrote:
      Has there been any resolution to this issue. I just woke up - noticed was having issues with certain websites and went to login to iPhone app and telling me password incorrect? That’s not right I am using facial recognition. Go to login using IP address of router / internal 500 error? I was literally on the iPhone app last night and all was good? Am I really being expected to rest this setup to factory conditions and reinstall the entire mesh network for something I did not do? What are my next steps??

       

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Sep 29, 2020

      Hi HHassell relberfeld Fuq Thedataman

       

      We are currently checking on this. 

      Did you enable NETGEAR Armor? 

      Were you able to take note of the firmware version? 

       

      Regards,
      Blanca
      Community Team

      • danscarfe's avatar
        danscarfe
        Tutor
        Sep 30, 2020

        I'm having the exact same issues, all of a sudden. 500 internal server error on router. App says it can't connect. I can still login to satellites via the brower, which report the router as being fine.

         

        And no, this isn't a problem with the laptop, or the brower, or anything like that. A 500 error means something very bad happened in the webserver on the router. It's clearly a firmware upgrade gone wrong. I can't login either to see what firmware is running