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Forum Discussion
Geting 500 Internal Server Error from Access Control
Can't access internet from one Lap top. When I go to Access Control to see if it's blocked I get "500 Internal Server Error"
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has Armor or Circle been enabled on the RBR?
Has a factory reset and setup from scratch been performed since last FW update?
danscarfe wrote:I'm having the exact same issues, all of a sudden. 500 internal server error on router. App says it can't connect. I can still login to satellites via the brower, which report the router as being fine.
And no, this isn't a problem with the laptop, or the brower, or anything like that. A 500 error means something very bad happened in the webserver on the router. It's clearly a firmware upgrade gone wrong. I can't login either to see what firmware is running
I don't know what version is loaded, or that it even did an upgrade, everything just went screwy. Armor and Circle were both on. Standard Rogers modem.
I haven't factory reset it nor should users really have to! I've finally given up on my setup and bought nest wifi which instantly works perfectly!
I haven't factory reset it nor should users really have to! I've finally given up on my setup and bought nest wifi which instantly works perfectly!
Well something we would need more information on regarding your modem.
Armor and Circle have been known to cause problems.
Factory resets are a valid and integral part of troubleshooting and does help resolve problems. I would recommend a factory reset and setup from scratch. This time, do not enable Armor or Circle. Be sure to clear out all browser caches.
Good Luck.