Geting 500 Internal Server Error from Access Control

FURRYe38
Guru - Experienced User
Oct 02, 2020
Try factory resetting by using the RBRs web page under Advanced/Administration/Backup. Select the ERASE button.
Be sure ot clear out all browser caches as well after selecting the ERASE button. Exit the browser then re-launch.
Try a different browser as well, IE11, Edge, Firefox or Opera.
tebbaerty wrote:
Hi,

I'm also getting 500 Internal Server Error.
I've tried everything suggested above but it doesn't work. What I've done until now without luck:
* reboot router
* factory reset router (it doesn't appear to work properly since it still keeps my old password and network prefences)
* firmware upgrade to latest version RBR50-V2.5.2.4
* more rebooting / resetting / factory resetting

Sometimes, I do manage to login in the Access Control but more than half of it doesn't load. It looks like the Access Control is somehow broken or incomplete (some pages are empty or stay stuck in the spinner of death)

Any ideas what to try next?

Thanks,
- tebbaerty
  Aspirant
  Oct 02, 2020
  I've tried that once, before upgrading to latest firmware and it didn't work.
  For some reason, after update, I'm not able to enter access control that often. I did manage to get a look at /debug.htm page and it looks like the CPU is at 100% all the time.
  
  I think that is the main reason that I can't get to access control but I don't know what to do. I'm thinking to downgrade maybe?
  - FURRYe38
    Guru - Experienced User
    Oct 02, 2020
    Try v70:
    https://community.netgear.com/t5/Orbi/New-RBR50-RBS50-Firmware-Version-2-7-0-70-Officially-Released/m-p/1978021/highlight/true#M103125

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Geting 500 Internal Server Error from Access Control