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Geting 500 Internal Server Error from Access Control
Can't access internet from one Lap top. When I go to Access Control to see if it's blocked I get "500 Internal Server Error"
Try factory resetting by using the RBRs web page under Advanced/Administration/Backup. Select the ERASE button.
Be sure ot clear out all browser caches as well after selecting the ERASE button. Exit the browser then re-launch.
Try a different browser as well, IE11, Edge, Firefox or Opera.
tebbaerty wrote:Hi,
I'm also getting 500 Internal Server Error.
I've tried everything suggested above but it doesn't work. What I've done until now without luck:
* reboot router
* factory reset router (it doesn't appear to work properly since it still keeps my old password and network prefences)
* firmware upgrade to latest version RBR50-V2.5.2.4
* more rebooting / resetting / factory resetting
Sometimes, I do manage to login in the Access Control but more than half of it doesn't load. It looks like the Access Control is somehow broken or incomplete (some pages are empty or stay stuck in the spinner of death)
Any ideas what to try next?
Thanks,
I've tried that once, before upgrading to latest firmware and it didn't work.
For some reason, after update, I'm not able to enter access control that often. I did manage to get a look at /debug.htm page and it looks like the CPU is at 100% all the time.
I think that is the main reason that I can't get to access control but I don't know what to do. I'm thinking to downgrade maybe?
1) I thought v70 is only for US region. I am not in US. Is it safe to try it even though I am not in US?
2) I've already downgraded to 2.3.0.32 and no luck. The more I try the more I feel like the firmware is not the issue but rather the kernel below is the issue (Linux or whatever it is). Any idea on how to get a ssh into the router?
tebbaerty wrote:1) I thought v70 is only for US region. I am not in US. Is it safe to try it even though I am not in US?
I would not use v70 if you outside of the US Region.
2) I've already downgraded to 2.3.0.32 and no luck. The more I try the more I feel like the firmware is not the issue but rather the kernel below is the issue (Linux or whatever it is). Any idea on how to get a ssh into the router?
I would have loaded v16 on the system and then factory reset and setup from scratch. Do not enable Armor or Circle.
v16 was a good solid fw version. Ran well for my RBK50. It's on on v70 however I'm in the USA.
You can try Voxels FW for Orbi:
https://community.netgear.com/t5/Orbi/Voxels-FW-available-for-50-series-Orbi-only-available/m-p/1883615#
https://www.snbforums.com/threads/custom-firmware-build-for-orbi-a-la-faq.65224/
You can revert back to stock FW if it doesn't work out for you.Good luck.
tebbaerty wrote:I've tried that once, before upgrading to latest firmware and it didn't work.
For some reason, after update, I'm not able to enter access control that often. I did manage to get a look at /debug.htm page and it looks like the CPU is at 100% all the time.
CPU at 100% all the time is not normal and not being able to get into access control is an unusual issue I've not seen reported in this forum. Can you describe what ISP you have, do you have an ISP modem/gateway/router/etc., how you've connected your Orbi RBR50 and how many satellites, are they wired or wireless, do you have any switches, etc.? Something may be unusual about your environment that is causing your Orbi to go to 100% and become non-responsive.
If you've already tried resetting and changing firmware, maybe you can simplify your network setup and then add things back one at a time. For example, reset and then only power up just the RBR (no satellites, no wired devices except your laptop) then does the CPU still go to 100% all the time?
For comparison, my RBR50 is running V2.7.0.70 and has only 13 devices (it's my secondary network) mixed wired/wireless. Its /debug.htm says CPU Load 12.7451% and it has been up 13:08:07:23 (13+ days).
I had 2 satellites and around ~ 15 devices. ISP is DIGI which provides a GPON router with PPPoE. I haven't configured PPPoE on the router provided by ISP as it has a socket where you can plug an ethernet connection and then configure the PPPoE on ORBI (I think is called bridged connection or something like that).
It looks like the CPU 100% fixed itself after iterating through various firmware versions and allowing between 30 minutes and 1 hour time to settle before starting to play with it. I still suspect that the CPU 100% was the reason I got 500 internal server errors especially because now I don't get internal server error anymore. So this kind of fixes half of the issue.
Now, I'm running on RBR50-V2.5.2.4 and I was able to activate telnet and connect to the router. From what I see there a folder named /www where the Access Control website is loaded. I've tried opening the htm files that are not rendering in browser (for example now it adv_index.htm is not working) and I got: read error: Input/output error. That doesn't happen for htm files that do render in browser (I can actually see the content).
This looks like the file system is corrupted which explains why only some of the files work and also why switching between versions or doing factory reset always resulted in only some of the pages to load.
Any idea what to do next?
- I managed to fix the issue 😀
