NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Getting error 404 on some websites
Hi, I use a Netgear Nighthawk M1 connected to the ATT network. I use it as a stand-alone hotspot when I travel and at my home connected by Ethernet to my Orbi system. It was working perfectly at ...
Texasbill wrote:........ I have internet again throughout the house, but I'm nw getting error 404 when trying to access many websites. ......
This is an indication that you have multiple routers in the network (Orbi in Router Mode and the Nighthawk). Seems that the Nighthawk is not correctly bridged and is still acting as a router.
After a reset, the M1 shows 13 connections (router mode) but only shows 1 when put into bridge mode. Wouldn’t this indicate that it went into bridge mode?
1. Just to confirm, can you please open a Command Prompt on any computer attached to Orbi and type:
> tracert 8.8.8.8 (or traceroute 8.8.8.8 if you're using a Mac computer)
What will be the first two hops?
2. What is the setting of the DNS configuration in Orbi? This issue can very well be caused by the DNS configuration. Try different settings (e.g. try 8.8.8.8 as DNS) and see if things improve.
Here is what I get:
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets
1 10.0.0.1 (10.0.0.1) 4.380 ms 3.041 ms 3.656 ms
2 10.78.87.1 (10.78.87.1) 4.760 ms 5.953 ms 4.382 ms
3 172.26.96.161 (172.26.96.161) 210.314 ms 228.399 ms 197.444 ms
4 172.17.32.60 (172.17.32.60) 320.297 ms 530.741 ms 339.404 ms
5 12.249.2.1 (12.249.2.1) 407.724 ms 274.091 ms 292.604 ms
DNS:
DNS Server 172.26.38.1
Type DHCP
I appreciate your help!
6 12.83.179.194 (12.83.179.194) 395.193 ms 283.434 ms 263.141 ms
7 12.122.85.193 (12.122.85.193) 282.772 ms 224.399 ms 265.629 ms
8 206.121.120.90 (206.121.120.90) 296.069 ms
206.121.120.86 (206.121.120.86) 360.121 ms
206.121.120.90 (206.121.120.90) 240.633 ms
Texasbill wrote:Here is what I get:
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets
1 10.0.0.1 (10.0.0.1) 4.380 ms 3.041 ms 3.656 ms
2 10.78.87.1 (10.78.87.1) 4.760 ms 5.953 ms 4.382 ms
3 172.26.96.161 (172.26.96.161) 210.314 ms 228.399 ms 197.444 ms
4 172.17.32.60 (172.17.32.60) 320.297 ms 530.741 ms 339.404 ms
......
Very strange that the first 4 hops are private IP addresses! I think the 10.0.0.1 is Orbi's gateway IP address, I wonder what the 10.78.87.1 is? Can it be the Nighthawk's way out?
Can you please connect a computer to Nighthawk directly and make the same traceroute command.
Also, have you tried to change the DNS IP address in the web GUI under >> ADVANCED >> Setup >> Internet Setup >> to "Use these DNS Servers and try 8.8.8.8 as primary and 8.8.4.4 as secondary and see if you will get any improvement.
- I used the 8.8.8.8 as you suggested and it seemed to work. I have been able to get on websites that previously gave me a 404 error. I’m just not sure why this worked as I never touched the Orbi settings. I just removed the Nighthawk to take with me on vacation. I just assumed that I could plug it back in and put it in bridge mode? Could removing the Nighthawk have changed the DNS? In any case....thank you!