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Forum Discussion
Getting intermittent "ORBI cannot connect to the internet" messages with longtime ORBI installation
I have had a mesh system with an ORBI RBR50 and 5 satellites for many years now (5+). In the last few weeks, I have been getting the "ORBI cannot connect to the internet" message when I am connected ...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.