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Google Home Hub connectivity to Orbi RBR40 Access Point
We have an Orbi RBR40 mesh system as an Access Point through our Verizon Gateway Router. We purchased a Google Home Hub (now called a Google Nest Hub) and cannot even set up the Hub as it refuses to ...
- You should only select the network which you phone is connected to.
There can be some conflicting information stored in your nest hub. Please try to factory reset the nest hub and try again.
If you have issues attching Google Home to Orbi then you should check your IP network. There must be something wrong there.
I have Google Home, Google Home mini and Nest Hubs. All working perfectly well with Orbi.
If you're getting a message related to "different networks" and AP isolation, then first thing I'd check is double NAT.
If your ISP modem is acting as a router and does NATing on the incoming WAN traffic then this can cause different issues since Orbi is also doing NATing. You need to check if you have double NAT.
Please open a Command Prompt on any computer attached to Orbi and type:
> tracert 8.8.8.8 (or traceroute 8.8.8.8 if you're using a Mac computer)
- If you see two private IP addresses listed in the first two hops then you have double NAT. Please check the model of your ISP modem and if you have a manual for it.
- If you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further to find the root cause of the issue,
Thanks for the reply. So I ran a traceroute as you instructed but because I'm not the most tech saavy I don't know what im looking at. The results list "traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 72 byte packets" then goes on to list numbers 1-8, each number has a different description or numerical value. Any addtional guidance for me?
yayafreckles wrote:Thanks for the reply. So I ran a traceroute as you instructed but because I'm not the most tech saavy I don't know what im looking at. The results list "traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 72 byte packets" then goes on to list numbers 1-8, each number has a different description or numerical value. Any addtional guidance for me?
Correct, you will get a list of hops. What IP addresses do you have in the first 2 hops/lines in the list. Are they in the form 192.168.1.x (private IP addresses) or something else?
The first line does have that number you listed with fios_quantum_gateway. The second and third line is just a collection of numbers with no words. Lines 4 and 5 mention my internet provider. Its not until line 8 that it says google_public-dns-a.google.com (8.8.8.8)