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Forum Discussion
dee789
Feb 04, 2020Aspirant
Google home mini is disconnecting my orbi wifi
Recently added 3 google home minis to the network. Since they've been added, my previous rock solid orbi set up [base unit plus 1 satellite] has started to go down about once a day. The wifi shows up...
CrimpOn
Feb 05, 2020Guru - Experienced User
Of course, you are correct. Nest Mini and Home Mini are different. I have neither and my fingers got ahead of my brain. They appear to very similar in specs.
schirmat
Mar 03, 2020Guide
Hi I have the exact same problem . Since I upgraded my Google mini to nest mini speakers I'm having disconnection issues.
After discussing a while with various Google support employees turns out the new minis connect with 5ghz and are when in pair mode sensitive about switching one but not the others from 5ghz to 2.4 GHz bands.
I have tested with my old router which can seperate these two bands ( my mesh connect home pro can't) and since then no more disconnection.
I believe the Orbis are able to split these two bands (with an ssid that says 5ghz and one without that mention) try splitting and connecting the minis to the 5ghz ban only to test it out.. hopefully it will help!
After discussing a while with various Google support employees turns out the new minis connect with 5ghz and are when in pair mode sensitive about switching one but not the others from 5ghz to 2.4 GHz bands.
I have tested with my old router which can seperate these two bands ( my mesh connect home pro can't) and since then no more disconnection.
I believe the Orbis are able to split these two bands (with an ssid that says 5ghz and one without that mention) try splitting and connecting the minis to the 5ghz ban only to test it out.. hopefully it will help!
- FURRYe38Mar 03, 2020Guru - Experienced User
Separation of SSIDs or splitting of SSIDs IS not supported on Orbi.
schirmat wrote:
Hi I have the exact same problem . Since I upgraded my Google mini to nest mini speakers I'm having disconnection issues.
After discussing a while with various Google support employees turns out the new minis connect with 5ghz and are when in pair mode sensitive about switching one but not the others from 5ghz to 2.4 GHz bands.
I have tested with my old router which can seperate these two bands ( my mesh connect home pro can't) and since then no more disconnection.
I believe the Orbis are able to split these two bands (with an ssid that says 5ghz and one without that mention) try splitting and connecting the minis to the 5ghz ban only to test it out.. hopefully it will help! - schirmatMar 03, 2020Guide
but do you have two ssid (one 2.4 and one 5ghz) so you can make sure to add all your home devices to the 5ghz only network? According to Google help making sure all the devices are on the same band will solve loosing connection issues
- CrimpOnMar 03, 2020Guru - Experienced User
schirmat wrote:but do you have two ssid (one 2.4 and one 5ghz) so you can make sure to add all your home devices to the 5ghz only network? According to Google help making sure all the devices are on the same band will solve loosing connection issues
Can you please post a link to this information from Google?
When I search about Google WiFi, I get hits talking about Google WiFi having only "primary and Guest", such as:
https://support.google.com/googlenest/thread/1294742?hl=en
I have not done an exhaustive search, and I do not own Google WiFi, so a link showing how to do this would be helpful.
- FURRYe38Mar 03, 2020Guru - Experienced User
No I don't. I use default and as intended Single SSID for Orbi. I have not run into any device connections or adding a device problem.
NG has implemented on Orbi AC to allow users to temporarily disable either 2.4 or 5Ghz SSID broadcast which help in getting most 2.4Ghz devices connected during setup. Under Advanced Tab/Advanced Settings/Wireless Settings.
Also the use of the same SSID name and password from prior used routers also helps in migration from other routers to Orbi systems. I have used the same SSID name and password for years. No issues when I change out routers.
schirmat wrote:but do you have two ssid (one 2.4 and one 5ghz) so you can make sure to add all your home devices to the 5ghz only network? According to Google help making sure all the devices are on the same band will solve loosing connection issues