NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

CharlieB23's avatar
CharlieB23
Aspirant
Jan 09, 2020
Solved

Got disconnected often

Hi, how are you?   Please help me on this. My situation: Cable modem from my ISP (with wifi desactivated both 2.4 and 5ghz), connected to the Orbi Router RBK20 via ethernet. Orbi in AP mode... I c...
  • FURRYe38's avatar
    FURRYe38
    Jan 27, 2020

    If it doesn't have bridge mode then it may not be supporting or have a built in router. You'll be fine for now. 

     

    Be sure to ask the ISP to ensure that you don't have a ONT with a built in router when the cross you to Fiber. Just need WAN side IP addressing up to the RBR is all. 

     

    Please mark your thread as solved if things are working better. 

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jan 26, 2020

Hi CharlieB23

 

Welcome to NETGEAR Community!

 

Please reset your router back to factory default settings. Follow the setup wizard and take note all security information for safe keeping. The links below may help out: 

 

How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://kb.netgear.com/31486/

 

How do I set up my Orbi router and satellite?
https://kb.netgear.com/31017/

 

Regards,
Blanca
Community Team