NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Gizmo555's avatar
Gizmo555
Aspirant
Nov 17, 2018

Guess network WhatsApp video call fails

Hi. I’ve got RBR40 + RBS40 + RBW30 system. When connected to the guest network WhatsApp video calls cannot be made. They ring out continuously but will not connect. There are no issues when connected...
Troubleshooting
Gizmo555's avatar
Gizmo555
Aspirant
Nov 17, 2018
RBR40 F/W = V2.2.1.210
RBS40 F/W = V2.2.1.210
RBW30 F/W = V2.2.1.204

Cable Modem is Virgin Hub 3.0

I expect that the phone was connected to the RBW30 when I tested the WhatsApp video call

Thanks

Mark
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 18, 2018

Turn OFF the RBW and RBS and see how the wifi calling works while connected to the Orbi router. Then turn on the 1 satellite and test again.

 

What mode is the ISP modem operating in? Modem or Modem/router combo? 

Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.