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Forum Discussion
Guess network WhatsApp video call fails
Hi. I’ve got RBR40 + RBS40 + RBW30 system. When connected to the guest network WhatsApp video calls cannot be made. They ring out continuously but will not connect. There are no issues when connected...
Gizmo555 wrote:
Hi. I’ve got RBR40 + RBS40 + RBW30 system.
When connected to the guest network WhatsApp video calls cannot be made. They ring out continuously but will not connect. There are no issues when connected to the main network. This occurs for all devices with WhatsApp.
Any ideas appreciated.
Thanks
Many routers limit the ports and network activity that can be used from a guest network. Since it works fine from the main network this is the most likely cause IMHO. You may be able to enable ports through the control interface, or just use the main network for these calls.
The purpose of a guest network is to protect your network from abuse, which might include a house guest or contractor using up all your data quota by making 2 hour video calls.
I have the same issue. Calls cannot be made nor answered with Whatsapp on the guest network. It just keeps ringing.
I have the RBR50 with 3 satelites: RBS40, RBS50 and RBW30.
My router and satelites run the same firmware versions as yours.
Only the RBW30 has the issues with Whatsapp calls and only on the guest network.
The router and other satelites do not have this problem.
Could this be because the RBW30 runs a different version of firmware? (V2.2.1.204) and the rest version V2.2.1.210?
I have the Orbi running in the AP Mode and alle wireless settings on the router have been turned off.
These issues have been for a couple of weeks aprox.
Hope to get some answers soon.
Thanks for the help
I would contact NG support about this for additional help and information.
dverhoef wrote:
I have the same issue. Calls cannot be made nor answered with Whatsapp on the guest network. It just keeps ringing.
I have the RBR50 with 3 satelites: RBS40, RBS50 and RBW30.
My router and satelites run the same firmware versions as yours.
Only the RBW30 has the issues with Whatsapp calls and only on the guest network.
The router and other satelites do not have this problem.
Could this be because the RBW30 runs a different version of firmware? (V2.2.1.204) and the rest version V2.2.1.210?
I have the Orbi running in the AP Mode and alle wireless settings on the router have been turned off.
These issues have been for a couple of weeks aprox.
Hope to get some answers soon.
Thanks for the help
