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Forum Discussion
Guest Network Issues with RBR50 and RBW30
A previous topic on the guest network not working with the RBR50 and the RBW30 mesh system has been closed from last year, or I would have posted to that board. One user suggested unplugging the RBW...
bdsmith63 wrote:From my best recollection, my issues didn't start until I added the RBW30 add-on satellite to my system. I've never had issues with users staying connected with internet access on my guest network, until recently, as the guest network has had limited users access it due to the pandemic over the past year. I can get get the user connected, they appear to have internet access for short minute or two and then it does not work, but shows they're connected to the network.
Any advice on where to start with this problem? Another question, would it make better sense to just add another RBS50 satellite and completely remove the RBW30 from my network? I am running the base unit (RBR50) from my basement connected to Ethernet, the satellite unit (RBS50) on my main floor, and the RBW30 on the main floor approximately 30-40 feet from the satellite. The basement area is approximately 1,400 sq ft, the main floor is 3,300.
Devices connected to the Guest WiFi are attempting only to access the internet, correct?
(not any resource on the primary Orbi network)
I love the idea of replacing the RBW30 with another RBS50. This is not a solution, but more of a workaround.
Does it make any difference:
- Which type of device is connected to the Guest WiFi?
(smartphone, laptop, other?) - Where the device is located when attempting to connect?
(i.e. is it close to the RBW30 or close to one of the "50" units?) - Whether the Guest WiFi setting is to "allow Guests to see each other and access the local network" is checked or not checked?
Devices connected to the Guest WiFi are attempting only to access the internet, correct?
(not any resource on the primary Orbi network) CORRECT
I love the idea of replacing the RBW30 with another RBS50. This is not a solution, but more of a workaround. WHY IS THIS MORE OF A WORKAROUND THAN A SOLUTION?
Does it make any difference:
- Which type of device is connected to the Guest WiFi?
(smartphone, laptop, other?) SMARTPHONES, TABLETS - Where the device is located when attempting to connect?
(i.e. is it close to the RBW30 or close to one of the "50" units?) USERS HAVE BEEN WITHIN 3-6 FT OF THE RBW30 AND 30-40 FT OF THE "50" UNITS, ONE WAS CONNECTED TO THE RBS50 BUT SITTING WITHIN 10 FT OF THE RBW30. - Whether the Guest WiFi setting is to "allow Guests to see each other and access the local network" is checked or not checked? NOT CHECKED
As an additional help: I disconnected my iPad from the main WiFi network and connected it to the guest network, attempted to test some of the websites my son was attempting to access, i didn't have the same problems he did, my iPad brought them up just fine.
bdsmith63 wrote:As an additional help: I disconnected my iPad from the main WiFi network and connected it to the guest network, attempted to test some of the websites my son was attempting to access, i didn't have the same problems he did, my iPad brought them up just fine.
On the web interface Attached Devices page, does it say Access Control is on or off?
(I leave it off on my Orbi. If someone can learn my 25 character password, they deserve to steal my Internet.)
iOS has a feature to randomize the WiFi MAC address, which can make the iPad appear to be a different device each time it joins WiFi.
Are there only certain web sites that do not connect, or is it every web site?
I totally forgot to ask if Parental Controls (of any sort) are activated?
On the web interface Attached Devices page, does it say Access Control is on or off? IT IS ON, GENERALLY, WHEN MY CHILDREN COME OVER, THEY DON'T HAVE TO DO ANYTHING BUT USE THEIR DEVICE AS IT AUTOMATICALLY CONNECTS TO MY GUEST WIFI.
(I leave it off on my Orbi. If someone can learn my 25 character password, they deserve to steal my Internet.)
iOS has a feature to randomize the WiFi MAC address, which can make the iPad appear to be a different device each time it joins WiFi.
Are there only certain web sites that do not connect, or is it every web site? IT APPEARED FROM ANY WEBSITE, THEY COULD ACCESS SEVERAL WEBSITES, BUT THEY APPEARED TO STOP WORKING
I totally forgot to ask if Parental Controls (of any sort) are activated? NO