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Forum Discussion

VFMass's avatar
VFMass
Aspirant
May 17, 2019
Solved

Guest Network not broadcasting through Satellite

Both Satellite and Router are up-to-date with hte current firmware. what's odd is that the satellite (which is backhauled through ethernet) is showing offline in the app (but connected directly shows...
  • ekhalil's avatar
    ekhalil
    May 18, 2019
    VFMass wrote:
    V2.3.1.60

     

    I think this is one of the issues introduced in 2.3.1.60. I think that something is wrong in the Satellite software. Please try the following:

    1. Power off the Satellite. Keep the Ethernet backhaul connected.
    2. Go to "Attached Devices" in the web GUI, and click on "Remove" or "Forget" device for the Satellite that you powered off.
    3. Now power on the Satellite and then use a paper clip to factory reset it.
    4. When the Satellite comes up press the Sync button on the Router and then on the Satellite to connect the Satellite to the Router
    5. That's it, when the Satellite comes up things will continue working as they should! Smiley Happy
VFMass's avatar
VFMass
Aspirant
May 17, 2019

It's in my office building which includes thick walls—which is why I had the satellite connected via ethernet. Is there any reason for the guest to stop working when the ethernet is connected? 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 17, 2019

What FW version is currently loaded on the system?

  • VFMass's avatar
    VFMass
    Aspirant
    May 17, 2019
    V2.3.1.60

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      May 17, 2019

      So you don't get guest network at the RBS when ethernet connected? I presume guest network is running at the RBR when the RBS is ethernet connected? 

    • ekhalil's avatar
      ekhalil
      Master
      May 18, 2019
      VFMass wrote:
      V2.3.1.60

       

      I think this is one of the issues introduced in 2.3.1.60. I think that something is wrong in the Satellite software. Please try the following:

      1. Power off the Satellite. Keep the Ethernet backhaul connected.
      2. Go to "Attached Devices" in the web GUI, and click on "Remove" or "Forget" device for the Satellite that you powered off.
      3. Now power on the Satellite and then use a paper clip to factory reset it.
      4. When the Satellite comes up press the Sync button on the Router and then on the Satellite to connect the Satellite to the Router
      5. That's it, when the Satellite comes up things will continue working as they should! Smiley Happy
      • VFMass's avatar
        VFMass
        Aspirant
        May 20, 2019

        I am surprised that there is such a significant bug that hasn't been resolved yet. Thank you for this.