NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Haiku L fan won't connect
There was a topic on this before but was marked as solved by downgrading to a 2018 version of firmware. I called Haiku and they said the Orbi system is one of the few wifi systems their fans won't co...
davetsla wrote:
I called Haiku and they said the Orbi system is one of the few wifi systems their fans won't connect to. I can see the fan on my wifi network but it won't keep connection.
These statements appear inconsistent. (a) "fans won't connect to" and (b) "can see fan on my wifi network". Not having a Haiku fan to experiment with, I am guessing that the Haiku smartphone app is used to set up the connection and then control the fan. At what point in the process do things go wrong? i.e. If the fan appears on the Orbi "Attached Devices" display, how did it get there?
(Not to bad mouth anyone's technical support, but if I had a dollar for every time I got misleading or incomplete information from a help line, I would be owning several Big Ass fans!)
Sure. I launch the Haiku app. It has me connect directly to the device's wifi for setup. That works and I can control the fan. I then reconnect to my real Wifi network and open the Haiku Home app again. It shows the fan but says 'not connected'. But it's listed in the devices list on the Orbi.
OK. This is odd. After talking to Haiku tech support and trying the setup process 5 times with same result I posted here. Of course now somehow it's working and nothing changed. Thanks for your help though. Not sure why it's suddenly working but I'll take it. I did reinstall the router firmware manually (reinstalled same version that was already there) so maybe that was it. Thanks.
I tend to be a bit snarky, so I would enjoy dropping a note to the Haiku tech support folks, "yes, in fact the Haiku fan DOES work on Orbi (at least on MY Orbi). Would be helpful if you guys could give positive suggestions instead of saying, 'it doesn't work on Orbi'."
We are all going through nine kinds of Hell getting the Internet of Things to play together.