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Blair2201's avatar
Blair2201
Tutor
Jun 09, 2020

Hard wired RBS40 keeps dropping out

in 2017 I bought the RBK40/RBS40 package.  For nearly 3 years the system has worked flawlessly.  About 6 months ago I installed an home office in the back garden and ran a cat 7 cable to the office w...
plemans's avatar
plemans
Guru - Experienced User
Jun 09, 2020

what firmware is on the rbr and on the rbs? 

Have you tried a simple reset and reinstall? 

how long is the ethernet run? 

do you have more than 1 satellite? any chance of swapping it with another one to test if its truly the satellite or if its the run?

Blair2201's avatar
Blair2201
Tutor
Jun 09, 2020

Thanks plemans

 

what firmware is on the rbr and on the rbs? 


RBR40 - v2.5.1.16
RBS40 - v2.5.1.16

 

Have you tried a simple reset and reinstall? 


I have unplugged the power on both units and restarted.  Which corrects things for a while then the RBR drops out again.  It can be online and running fine for 2 days before dropping out.

how long is the ethernet run? 

15mtrs

 

do you have more than 1 satellite? any chance of swapping it with another one to test if its truly the satellite or if its the run?


I've asked a friend of mine just now and he has agreed with a temp swap.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 09, 2020

    Does the RBS drop out when wireless connected? 

    Is the RBS directly connected to the RBR or is there a switch in the middle? 

     

    Any Wifi Neighbors near by? If so, how many?

     

    Please try a factory reset and setup from scratch with the RBR and RBS.

    Blair2201 wrote:

    Thanks plemans

     

    what firmware is on the rbr and on the rbs? 


    RBR40 - v2.5.1.16
    RBS40 - v2.5.1.16

     

    Have you tried a simple reset and reinstall? 


    I have unplugged the power on both units and restarted.  Which corrects things for a while then the RBR drops out again.  It can be online and running fine for 2 days before dropping out.

    how long is the ethernet run? 

    15mtrs

     

    do you have more than 1 satellite? any chance of swapping it with another one to test if its truly the satellite or if its the run?


    I've asked a friend of mine just now and he has agreed with a temp swap.

     

    • Blair2201's avatar
      Blair2201
      Tutor
      Jun 10, 2020

      Hi FURRYe38

       

      Re: Hard wired RBS40 keeps dropping out
       
       

      Does the RBS drop out when wireless connected? 

      The RBS is out of wifi range of the RBR, that's why I installed a hard line.  

       

      Is the RBS directly connected to the RBR or is there a switch in the middle? 

      There's a gigabit switch in the middle.  The switch is relatively new and has another 7 lines connected; all the other connected devices work fine when the RBS drops out.  I've also swapped the position on the switch just incase there was a dry joint.

       

      Any Wifi Neighbors near by? If so, how many?
      The neighbours are about 20 feet away but the channels don't conflict

      Please try a factory reset and setup from scratch with the RBR and RBS.
      I'll try this and see if it works.  Thanks.  Out of interest, I swapped devices with a friends RBS50 and this has worked flawlessly.  I need to check to see if he has experienced any drops outs on my RBS40.  

      I'll check with my friend and carry out a factory reset and report back.

       

      Thank you for your help.

       

       

       

       

       

       

       

       

       

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jun 10, 2020

        What is the Mfr and model# of the ethernet switch in the configuration?