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Blair2201's avatar
Blair2201
Tutor
Jun 09, 2020

Hard wired RBS40 keeps dropping out

in 2017 I bought the RBK40/RBS40 package.  For nearly 3 years the system has worked flawlessly.  About 6 months ago I installed an home office in the back garden and ran a cat 7 cable to the office w...
Blair2201's avatar
Blair2201
Tutor
Jun 09, 2020

Thanks plemans

 

what firmware is on the rbr and on the rbs? 


RBR40 - v2.5.1.16
RBS40 - v2.5.1.16

 

Have you tried a simple reset and reinstall? 


I have unplugged the power on both units and restarted.  Which corrects things for a while then the RBR drops out again.  It can be online and running fine for 2 days before dropping out.

how long is the ethernet run? 

15mtrs

 

do you have more than 1 satellite? any chance of swapping it with another one to test if its truly the satellite or if its the run?


I've asked a friend of mine just now and he has agreed with a temp swap.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 09, 2020

Does the RBS drop out when wireless connected? 

Is the RBS directly connected to the RBR or is there a switch in the middle? 

 

Any Wifi Neighbors near by? If so, how many?

 

Please try a factory reset and setup from scratch with the RBR and RBS.

Blair2201 wrote:

Thanks plemans

 

what firmware is on the rbr and on the rbs? 


RBR40 - v2.5.1.16
RBS40 - v2.5.1.16

 

Have you tried a simple reset and reinstall? 


I have unplugged the power on both units and restarted.  Which corrects things for a while then the RBR drops out again.  It can be online and running fine for 2 days before dropping out.

how long is the ethernet run? 

15mtrs

 

do you have more than 1 satellite? any chance of swapping it with another one to test if its truly the satellite or if its the run?


I've asked a friend of mine just now and he has agreed with a temp swap.

 

  • Blair2201's avatar
    Blair2201
    Tutor
    Jun 10, 2020

    Hi FURRYe38

     

    Re: Hard wired RBS40 keeps dropping out
     
     

    Does the RBS drop out when wireless connected? 

    The RBS is out of wifi range of the RBR, that's why I installed a hard line.  

     

    Is the RBS directly connected to the RBR or is there a switch in the middle? 

    There's a gigabit switch in the middle.  The switch is relatively new and has another 7 lines connected; all the other connected devices work fine when the RBS drops out.  I've also swapped the position on the switch just incase there was a dry joint.

     

    Any Wifi Neighbors near by? If so, how many?
    The neighbours are about 20 feet away but the channels don't conflict

    Please try a factory reset and setup from scratch with the RBR and RBS.
    I'll try this and see if it works.  Thanks.  Out of interest, I swapped devices with a friends RBS50 and this has worked flawlessly.  I need to check to see if he has experienced any drops outs on my RBS40.  

    I'll check with my friend and carry out a factory reset and report back.

     

    Thank you for your help.

     

     

     

     

     

     

     

     

     

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jun 10, 2020

      What is the Mfr and model# of the ethernet switch in the configuration?

      • Blair2201's avatar
        Blair2201
        Tutor
        Jun 19, 2020

        I'm using a D-Link DGS-108 switch.