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Forum Discussion
Hardware Failure
Hello,
This is more of a buyer beware issue rather than a problem that can be solved using other customer experiences. I purchase an Orbi Router/ Satellite package from Best Buy on January 28, 2019...
Hello Chuck_M
The tech support I received was through Netgear. This was part of the 90 day support that a buyer receives when purchasing their equipment. I could not return the equipment to Best Buy because it exceeded their 14 day return policy. The satellite will not connect to the router. I am unable to get any colored lights to appear on the top of the satellite and resetting the satellite does not produce an amber colored light to appear above the power button like it is supposed to do when a reset is performed. Per the instruction of the tech support person, I directly connected the satellite to the router using the ethernet connection and the satellite was never recognized. The NG tech support person is the one that told me it was a hardware issue. I followed all NG tech support instruction.
Good deal, just wanted to ensure it wasnt the Best Buy guy who helped you. Sorry to hear that failed on you.