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Forum Discussion
Hardware warranty support
I have an Orbi RBK50 that is under hardware warranty, but when I try to submit a warranty support request through the Netgear support website, the site displays an error. Very frustrating, as there ...
jcxmartin wrote:
I have an Orbi RBK50 that is under hardware warranty, but when I try to submit a warranty support request through the Netgear support website, the site displays an error.
What error?
About once a day, I notice that my internet speeds (on all WiFi connected devices) fall to about 90mpbs (whereas they normally reach about 250-300mpbs on my 1 gigabit incoming internet service). This speed degradation is evident on phones, windows PCs, and Macs that are connected to the WiFi.
I am able to consistently solve the problem by disconnecting the "Internet In" ethernet cable from the main Orbi router. I just remove it for a few seconds, then plug it back in, and my WiFi internet speeds return to the normal 250-300mpbs level.
As FURRYe38 suggests, that sounds more like a local issue than anything wrong with your device.
Put some work into troubleshooting that and you may save a lot of hassle with the RMA process.