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Forum Discussion
Hardware warranty support
I have an Orbi RBK50 that is under hardware warranty, but when I try to submit a warranty support request through the Netgear support website, the site displays an error. Very frustrating, as there ...
jcxmartin wrote:
When you go to the "My Registered Products" page on the Netgear site, you are given the opportunity to select a product and "Request Hardware Support." Below is the link to that page:
https://my.netgear.com/requesthardwarereplacement.aspx
When I enter in the nature of my request, I get the attached error screen.
Aha. Same result here. Albeit with more "furniture".
It is broken.
It might be something to do with Easter holidays.
Is your RBK50 system registered at MyNetgear?
Now that we know what is happening, someone can alert Netgear and ask them to get it fixed.
DarrenM ChristineT Blanca_O or DexterJB maybe able to help.
I still think you should troubleshoot your hardware.
I did the factory reset on the main router and all satellites. Did not help. Still experiencing the same issue.
Interesting how no one from Netgear is stepping up to acknowledge and correct the hardware warranty issue submission form. I guess they don't really stand by their products?
jcxmartin wrote:
Interesting how no one from Netgear is stepping up to acknowledge and correct the hardware warranty issue submission form. I guess they don't really stand by their products?
You should know that this community is essentially a user-to-user venue to talk about technical issues, with some input from a small band of Netgear techies.
Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.
They aren't equipped to answers sales questions or to talk about warranty issues.
If you want "official" support then you should go through the right channels.
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Yes, I'd love to contact Netgear, but their support inquiry form doesn't work! (See earlier messages.)
