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Forum Discussion
Hardwired download speed slow through Orbi, fast to computer
Hi all,
I have a new Orbi AC3000 (RBR50) and i'm finding that the wired download speeds are slow. I have gigabit FIOS.
Hardwire FIOS ONT directly to 2018 Mac mini using two cat5E cables coupled...
Modem/ONT Combo Units:
Couple of options,
1. Configure the modem/ONT for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem/ONT, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem leaving it in router mode and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
I suggest trying option #3 first...
To clarify, the FIOS ONT is not a wifi router. It's simple a "modem". Fiber goes in/out, RJ45 ethernet goes in/out. No wifi or router.
None of the testing I described above is using wifi.
Try a factory reset on the RBR, setup from scratch with a wired PC. Do not enable QoS, Traffic Meter, Access Controls or IPv6 on the RBR. Set a different SSID name temporarily to prevent any wireless from connecting. Just the wired PC and the RBR. Do speeds improve any at this point?
Let us know the results of the reset and test suggestion...
txbdan wrote:
To clarify, the FIOS ONT is not a wifi router. It's simple a "modem". Fiber goes in/out, RJ45 ethernet goes in/out. No wifi or router.
None of the testing I described above is using wifi.
Wow, that link suggesting the Orbi hardware can't handle gigabit is ominous. If that's the case i'll return this.
I haven't tried resetting the Orbi yet, but considering its practically new i'm not sure what that'd accomplish. I will try when the family can spare some down time. Hopefully tomorrow. I'm not using any Traffic Manager or Access Controls. I haven't tweaked anything except the wifi SSID name for the most part.
How actively does Netgear monitor these forums? Is there a better way to get their attention through a support ticket or something?
Thanks!
Dan
Netgear do monitor. There's little point in resetting. If your device is less than 90 days old you can open a support ticket directly on their support site.
Out of interest, do you connect via PPPoE?