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Forum Discussion

banhamm's avatar
banhamm
Guide
Jul 20, 2023

Haven’t been able to see the RBS750 satellite in the orbi app or via the web interface

Hi any luck with this? I too haven’t been able to see the RBS750 satellite in the orbi app or via the web interface.
Marypeebles's avatar
Marypeebles
Aspirant
Aug 20, 2023

Hy there i can see your post and i must say

 

  1. Check Physical Connectivity: Ensure that the RBS750 satellite is properly connected to power and is within range of the Orbi router. Check that all cables are securely connected.

  2. Power Cycle the Satellite: Try power cycling the RBS750 satellite by unplugging it from power, waiting for a few seconds, and then plugging it back in. This can help refresh its connection to the Orbi network.

  3. Update Firmware: Ensure that both the Orbi router and the RBS750 satellite are running the latest firmware versions. Outdated firmware can sometimes cause communication issues.

  4. Check LED Indicators: The LED indicators on the satellite can provide useful information. Make sure the LEDs are displaying the appropriate status. Consult the user manual for LED status explanations.

  5. Reset Satellite: If other troubleshooting steps don't work, consider performing a factory reset on the RBS750 satellite. This will restore it to its default settings. Be aware that you'll need to set it up again.

Thanks and regards

Marypeebles