NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
rojo8
Sep 06, 2018Aspirant
Having connectivity issues with the orbit RBK40
I have a Netgear's Modem, Nighthawk X6 been replaced by orbi. First, their support people on the phone suck (netgear). I spent an hour waiting for someone to answer some questions, I simply wanted t...
FURRYe38
Sep 07, 2018Guru - Experienced User
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).