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Forum Discussion
Having issues with downloads
Hi, I recently got a RBK50 system with one sattilite. I have hooked up the system and everything is working ok except for my laptop. I am getting wifi on it but I can not do any updates on my window...
The first thing I would think of in this case is multple routing.
Please do the following soimple test to check if you have multiple routers in your network:
Please open a Command Prompt on any computer attached to Orbi and type:
> tracert 8.8.8.8 (or traceroute 8.8.8.8 if you're using a Mac computer)
- If you see two private IP addresses listed in the first two hops then you have double NAT. Please check the model of your ISP modem and if you have a manual for it.
- If you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further to find the root cause of the issue,
IPVanish has a whole series of support articles about how to get through routers. One, for example, specifically how to deal with a "router behind a router": https://support.ipvanish.com/hc/en-us/articles/115002080193-Router-behind-router
Others talk about ports that need to be opened.