Having trouble setting up my Orbi RBK852

So as the title suggest im having trouble setting up the RBK852, first thing I did was made sure everything was properly connected

and I positioned the satellite and router just one floor from each other. I than proceeded to install the app and go through the setup process however, the app would tell me that it couldn't get an internet connection. So I made sure that I was connected to the wifi and that everything was fine, so I tried again, and no internet could be found so I decided to login and do the setup process over at Orbilogin.com and I got it to work, however, after the firmware update the internet went off and back on like normal. But I tried going through the website again to see everything using the same wifi, it would display my isp name and password and I would press next, but nothing I couldn't go pass that page so I tried going on my phone thinking the setup is done. But on my phone the app would tell me that the setup is incomplete, I tried going through it again but now its on a loop, where It would test the internet connection ask me to login and retest it again, so now I cant go through Orbilogin.com, or Orbilogin.net, and I cant use the app, what do I do now?