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jp104's avatar
jp104
Tutor
Feb 21, 2019
Solved

Help changing Orbi to AP

Recently purchased an Orbi wifi extender and set it up. It worked great for 3 days then I started getting the dreaded 401 error. After searching on the net for this error I see that the way most peop...
Troubleshooting
  • FURRYe38's avatar
    FURRYe38
    Feb 21, 2019

    You can set up the Orbi if you disconnect it from the ISP modem. 

    Factory reset the Orbi and skip the setup wizard. Once your in, go in to the advanced settings and change the Orbi to AP mode. Then you can connect it to the ISP modem.

    https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

     

    What is the Mfr and model# of the ISP modem the NG router is connected too?

    jp104 wrote:

    Thank you! I think I have that double NAT thing going on. I'm away from the router now while at work so I'll have to try what you posted later on tonight. Also do you know if there is a way to set the Orbi to AP while doing the set up? I may just have to uninstall the whole thing and try again from scratch.

     

CrimpOn's avatar
CrimpOn
Guru - Experienced User
Feb 21, 2019

The 401 error appears during random web browsing or specifically when connecting to the Orbi?

If the Orbi login is the only thing affected, then either the Orbi's IP address is not where orbilogin.net typically points to (192.168.1.1) or the login credentials being entered are not correct.

 

Can you point a web browser to 192.168.1.1 and see if you can log in?  If not, do you get this error message:

401 Unauthorized

Access to this resource is denied, your client has not supplied the correct authentication.

We can help you to recover the router’s admin password. Please complete the information below and click Continue.

 

If this is not the message that you get, then you are probably connected to something else, like the ISP's modem.

 

If this is the message, did you attempt to follow the directions?  (I did once, and they actually worked.)  If they do not work, then the Orbi admin password is probably not what you think it is.

 

jp104's avatar
jp104
Tutor
Feb 21, 2019

Thanks for all the replies!

 

I tried to login using orbilogin.com and 192.168.1.1 and got the 401 unauthorized message. I haven't changed the orbi admin password so it's still set at the default password "password".