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Forum Discussion
HELP HELP WITH MY ORBI 5G NBK 752 SET AND NBK750
good evening to all: i am new to the ORBI 5G ROUTER/SATELLITE PLUS NBK750 SATELLITE.. So i have had it since May 7th and it worked amazingly and now ever since I did an update at least I think i ...
Hello melissahartman ,
Welcome to the NETGEAR Community!
I understand that you are not able to view your connected satellites on your Orbi app and would like additional information on manually updating your Orbi Mesh system. The satellites included with the Orbi mesh systems need to be updated before the router is updated. Updating the router first may cause issues syncing with a satellite with older firmware. The current firmware for your NBR750 is firmware version 4.6.5.11_1.5.66. The current firmware for your RBS750 (the satellite) is 4.6.14.3. If the firmware on your router is updated then you only have to update the firmware on the RBS750.
Please navigate to the link below for a video tutorial on how to update your RBS750:
How to update the Firmware on your Orbi Satellites | NETGEAR - YouTube
Please navigate to the link below for instructions on how to update your NBK752 (Only needed if your NBR750 is not on FW v4.6.5.11_1.5.66):
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com
Please navigate to the link below for the most current firmware download files for your NBK752 (please be sure to use the correct FW with the corresponding device) :
Orbi NBK752 | 5G WiFi 6 Mesh System | NETGEAR Support
Best,
Kevin
Community Team
Did exactly as the video and now my devices won't work i did the update a couple of hours ago.. i am beyond frustrated with all of this.. currently the version that is up in the right hand corner of the back end of the orbi - firmware version v4.6.5.11_1.5.63 my satellite's 1is still showing disconnected and the other one no show still. I also was trying to upload photos to show you but they are saying to large of a file now i am not sure what i should do next since its now not working
by the way Kevin thank you so much for responding to my question
Melissa
Hello melissahartman ,
Thank you for attempting the solutions attached to the links in the previous post. I understand that you are still having difficulties with your NBK752. I would like to endorse you to our support team for further assistance in analyzing this issue.
Please PM the following information so I can endorse you to our support team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:
Please provide this information as soon as possible!
I look forward to hearing from you!
Best,
Kevin
Community Team