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Forum Discussion
HELP! Orbi has suddenly stopped broadcasting a 5G network!
HELP!!! last night my Orbi suddenly stopped broadcasting a 5G network. ORBI_5GEXT is GONE!! . First, I rebooted the Orbi. . Then, I tried to unplug it and let it sit a while. . Then, I went to...
Do you have a wifi extender attached to the Orbi?
Normally there is only 1 SSID broadcast for both 2.4Ghz and 5Ghz frequencies. Separation of SSIDs is NOT supported on Orbi.
Try a factory reset on the RBR and RBS to see if the default 5Ghz SSID broadcast is there with a wifi analyzer. Press the reset button for 15 seconds then release.
Thanks for the feedback. I always hear this response that the ORBI should ONLY be broadcasting one SSID. We have had our ORBI since 2017 and it has always broadcast 3 SSID's: the main one that everyone refers to which is "ORBIxx", but also a dedicated 2.4GHZ which is broadcast as ORBIxx_2GEXT, and a dedicated 5GHz broadcast as ORBIxx_5GEXT. ORBIXX will of course connect to either 2.4 or 5GHz devices and I would love to go into the setting and eliminate the other two, but for some reason my NEST cameras located about 30 feet from our back porch are VERY unstable on the ORBIxx network. I understand that 2.4GHz should have a further range than the 5GHz, but when I connect to ORBIxx my cameras go offline several times a day. When I connect to ORBIxx_5GEXT, I can go months without them ever dropping offline.
Possible that your Orbi was either faulty from the beginning...Orbi from that time frame broadcast 1 SSID. I helped setup my friends Orbi system that year. Still online and working using only 1 SSID. Orbi never supported separation of SSIDs and some have done that on there own. Normal operation by design is 1 SSID name.
I would factory reset the RBR and set it up from scratch and see if you see 1 SSID name. Set a NEW SSID name, can be anything. Then look to see what you find. There should only be 1 SSID name seen.
Try updating to v32 as well and see if this helps any. If notthing brings the 5ghz radio back online at all, then I would presume the RBR maybe bad and needs to be replaced.