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Help, Orbi internet port seems to be dead
My 9 month old Orbi RBK50 (router + 1 satellite) stopped working suddently. The wifi network is fine, but the Orbi will NOT connect to the internet. The status page on the router settings page is a...
Since there is no response to this issue yet, and I was able to solve it yesterday, I'll post the solution for future readers:
Somehow (no idea why) my modem lost the MAC address of the Orbi router and failed to recognize it. It re-learned the MAC address of my laptop network card. Note, this is a different MAC address than "My Computer" which is what one of the options in the router setup is. I needed to open a Command Window, and type "getmac" to list the MAC address of my network card.
I "spoofed" the MAC address of my network card in the router setup window, and it is now working smoothly again. This posting provides a good overview of the solution:
https://kb.netgear.com/1086/No-Internet-with-new-router-MAC-spoofing