HELP! Orbi losing packets so hard

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seave wrote:

Orbi setup: Router Mode, wired connected to ISP given router not directly to ISP modem.

 

My orbi (RBK30) had been running well for six months, but since weeks ago, It loses packets very bad, online gaming is not playable, Skype chatting disconnects very often, then when I tested the ping. It's about 6 - 10% loss.

Below result was from the test right after I rebooted the orbi.

 

Packets: Sent = 664, Received = 619, Lost = 45 (6% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 205ms, Average = 5ms

 

Wired devices are running well, also when I switch wifi connection to ISP wifi router, it does not lose packets, online gaming is playable. ISP wifi loses 1% packets which was the reason why I purchased Orbi wifi.

 

I tried several ways to troubleshoot that issue which did not help.

1. downgrade the firmware from V 2.2.1.210 to V2.0.0.56

2. upgrate the firmware from V2.0.0.56 to V 2.1.4.16

3. switched back and forth between Router and AP mode

 

I've been trying a lot, couldn't find a way to really solve this issue. Any tips and ideas are appreciated

 

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Two things that I can think of:

1. That you have two routers. Please make sure that your ISP router is bridged or if not possible set Orbi in AP mode.

2. What type of wired devices you have connected to Orbi? Any mesh speakers (e.g. Sonos)?