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Forum Discussion
HELP! Orbi RBR50
First a foremost! A big F YOU to Netgear! I’ve had the Router for over a year with limited to no issues. Then as all warranty and coverage expires.... dooms day. About two weeks ago it would no long g...
A quick, somewhat snide, answer is: "No". The problem(s) you describe can have a simple or complex fix depending on what caused the issue. Since you've already scanned this forum for help, let us know what you've done so far to recover your internet connectivity.
One of the most common causes of intermittent internet dropout is interference from other WiFi transmitters. Is you home near other WiFi signals, e.g, neighbors who recently installed a new, more powerful WiFi router? If so, try turning off auto channel selection and choose a clear channel. Usually, 1, 6 or 11 for 2.4 gHz. Here's a link to a website expalining why 1, 6 and 11 are the best choices for 2.4 gHz in a crowded environemnt: https://www.metageek.com/training/resources/why-channels-1-6-11.html
There are 23 non-overlapping channels on the 5 gHz band. However, not all those are good choices as some are designed for radar, weather stations and military WiFi use. I'd recommed channels 36, 40, 44, 48, 52, 56, or 60. Higher channels tend to be cluttered with non-residential use (powerful) transmitters. That being said, technically, the 5 gHz band should not be as big a problem as the 2.4 gHz band. I know that Sonos requires th 2.4 gHz band to operate. According to the Sonos FAQ page:
- Networks using wireless range extenders are known to cause issues with Sonos systems that are configured in a wireless setup.
Good luck and keep us posted on your progress.
Thanks so much for reply to my rage post. Quick question on the interference you mentioned below. When my internet drops, it is not just on one device, it is on all devices, at the same time. Would this still be caused by interference?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.Any Wifi Neighbors/Devices near by? If so, how many?
Has a factory reset and setup from scratch been performed since last update?
The Home Size is Roughly 1400 Sq Feet.
The Router is located in the Basement, and the Satalite is located on the 1st Floor. The distance is about 30 feet, but the ceiling of the basement has ROXUL Safe'n'Sound which is made of a stone wool which seems to reduce the distance the router can reach outside of the basement.
There are four Wifi Neighbors, All low singles in the basement 2-3 bars.
There is a Netgear Hub by ADT Security that is near my Router that does transmit a WiFi signal, and you are unable to turn that off. That being said, that has been next to the Orbi since day one, and we are only now expierencing issues.
Yes, I performed a Factory Reset.
I just had another Drop in Internet. Again, the internet was lost across the entire home, all devices. The time to reconnect is always painfully long, about 5 minutes. This time I just got a flashing orb, and needed to restart the Router to regain internet service.
Some more information:
Fios-G1100 Router/WiFI
Speed Test run from Orbi App: 520 mbps Down: 876 mbps Up. Ping 6ms.
Yesterday I switched from Router to AP mode. While this helped relocate the Sonos Speakers, I am still having issues with the Internet Dropping/Router Restarting.
jjm006 wrote:Thanks so much for reply to my rage post. Quick question on the interference you mentioned below. When my internet drops, it is not just on one device, it is on all devices, at the same time. Would this still be caused by interference?
It is possible that interference is causing the drop out. However, it is not too likely based on the description of your equipment. I agree with Furrye38: sounds like a double NAT issue. Follow his advice and keep us posted on your progress.
