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HELP! Orbi Wall-Plug Whole Home Mesh WiFi System RBK33
Help please! I purchased the Orbi Home Mesh Wi-Fi System (RBK33) in January. My FIOS router was just upgraded to support 802.11AC at 100/100Mbps and now my internet is much slower. When disconnecting...
So I turned off the FIOS wireless, now there is just the Orbi and there is no change. I changed it to an access point and it's still not any stronger. Now it's back to router mode.
Well, this is strange. Some suggestions:
- When you open a web browser and go to "speedtest.net" or "fast.com", what speed does it report?
Using the Orbi
Using the FIOS - Where do you notice the speed being worse than before?
In the same room as the FIOS and Orbi?
Elsewhere in the house? - The Orbi "wall plug" units are super convenient since they have no cord and need no shelf or furniture to sit on.
However, most electrical outlets are close to the floor and often close to heavy furniture or appliances.
Where are your wall units located?
Each wall unit needs a radio pathway to the router. The more things between them, the worse the backhaul signal.
There are some things you can do to document what is going on:
- Use a web browser and connect to the Orbi web interface, "orbilogin.com" using the ID "admin" and the administrative password. (not the WiFi password)
Replace where it reads "index.htm" with "hidden_info.htm".
This will show the maximum data rate for the 5G and 2.4G channels - Turn on telnet access to the router by going to "orgilogin.com" and replace "index.htm" with "debug.htm".
Use a telnet program to connect to the Orbi at "orbilogin.com"
Enter this command "satteliteinfo wifi
If this is too technical, I understand
Sitting in my kitchen. The router/Orbi router are down the hall in our office. One satellite is directly above on the top floor, the other is almost directly below in the basement. Upload and download from my browser are both in the 30s. Attached a screen shot from Orbi. Does this help?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
Any Wifi Neighbors near by? If so, how many?You need to keep the RBR in AP mode as you already have a router built in to the FIOS modem. Just keep the wifi on the FIOS modem disabled.
FURRYe38 My house is about 4k sqft I think. LOTS of wifi neighbors; everyone has FIOS as mandated by our HOA. Pretty sure the satellites are within 30ft.
I turned off the wifi on the FIOS modem and put the Orbi on AP mode but it made the internet even slower. Does it take time to get faster??
CrimpOnyes, I also have/use the Orbi app.
Nickster01 wrote:Sitting in my kitchen. The router/Orbi router are down the hall in our office. One satellite is directly above on the top floor, the other is almost directly below in the basement. Upload and download from my browser are both in the 30s. Attached a screen shot from Orbi. Does this help?
Well, darn. What are you testing speed with? Wish it could be in the same room (temporarily) as the Orbi router.
FURRYe38is correct. The Orbi should be in AP mode, although that is not likely to be causing a speed issue.
Do you ever use the Orbi "app"?
