NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nickster01
Sep 27, 2019Aspirant
HELP! Orbi Wall-Plug Whole Home Mesh WiFi System RBK33
Help please! I purchased the Orbi Home Mesh Wi-Fi System (RBK33) in January. My FIOS router was just upgraded to support 802.11AC at 100/100Mbps and now my internet is much slower. When disconnecting...
Nickster01
Sep 27, 2019Aspirant
Sitting in my kitchen. The router/Orbi router are down the hall in our office. One satellite is directly above on the top floor, the other is almost directly below in the basement. Upload and download from my browser are both in the 30s. Attached a screen shot from Orbi. Does this help?
FURRYe38
Sep 27, 2019Guru - Experienced User
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
Any Wifi Neighbors near by? If so, how many?
You need to keep the RBR in AP mode as you already have a router built in to the FIOS modem. Just keep the wifi on the FIOS modem disabled.
- Nickster01Sep 27, 2019Aspirant
FURRYe38 My house is about 4k sqft I think. LOTS of wifi neighbors; everyone has FIOS as mandated by our HOA. Pretty sure the satellites are within 30ft.
I turned off the wifi on the FIOS modem and put the Orbi on AP mode but it made the internet even slower. Does it take time to get faster??
CrimpOnyes, I also have/use the Orbi app.
- CrimpOnSep 27, 2019Guru - Experienced User
Nickster01 wrote:yes, I also have/use the Orbi app.
One of the (in my opinion) few ways the Orbi "app" is better than the web interface is that it shows the "Link Rate" for each device as a number instead of a picture of "bars". This leads me to ask: what does the app show for the Link Rate for the device in the kitchen that is showing 30mb up/down? And, which network is it connected to (2.3G or 5G)?
- Nickster01Sep 27, 2019AspirantHow do I find out what it's connected to (2.5 or 5g)? There's only one network.