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Help, please Orbi rbk50
Hello, please help. My Internet connection works perfectly fine. I have a Arris surfboard modem SB 6141. When I set up the Orbi, no matter what I do, it won’t connect to the Internet. It p...
- I found a solution- return and get google wifi
You didn't say whether you restarted your modem. You need to do that before powering up the Orbi, otherwise it might not pick up an IP address. It would be still looking the mac address on your previous router.
Thanks for the response. I have restarted the modem about 10 times at this point
What are you using to set up the Orbi? (web interface on desktop/laptop? Orbi "app" on???)
Over ethernet connection or WiFi?
When the Orbi is powered up, not connected to the modem, a web browser will or will not connect to the Orbi WiFi (SSID) usiing the password on the label?
Sorry for the barrage of questions. This is a puzzle to unravel.
- Thanks for the reply. I truly appreciate it.
I have tried to set it up Using the mobile application, and on the computer.
However, I have not tried connecting it to a ethernet cable hooked up to computer yet- just via the wifi connection. - Using ethernet cable, the Wi-Fi box will hook up to my computer, but not based on Wi-Fi
- As an update, I manually updated the firmware, but it still won’t connect to the Internet.
