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Forum Discussion
Help with 5Ghz
I need your help. I can't get 5Ghz working. Is it because of the signal? I dont understand much about it... but I can't connect to the 5ghz and neither does the satellite check the images belo...
Hi,
Thanks for the reply,
These are my settings
Hello legendz97,
Thank you for providing that information!
The settings you currently have should not have an effect on your 5GHz network being able to reach your satellite. 5GHz is faster than 2.4GHz if it is in the recommended range of the device. Since 2.4GHz has a longer distance than 5GHz the satellite in your network configuration may be located in an area that is out of the 5GHz network range.
Best,
Kevin
Community Team
And if that happens, I won't be able to connect to my router through 5Ghz with my devices?
Hello legendz97,
If you are connected to your router and you are in the 5GHz range you will be able to connect to the 5GHz network. Since your satellite is out of that range then you won't be able to connect to the 5GHz range through any of the devices that are connected to the satellite.
Best,
Kevin
Community Team
Okay, that sounds completely fine. However, I think something is wrong with my router.
The router is 5m away from the satellite and it doesnt have 5ghz?
I'm 5 cm from the router with 4 different smartphones 5ghz capable and they don't get 5ghz connection?
I have instealled previous software to enable telnet, and when I tried to see "wla ssid" (the 5ghz connection name) it gave me a empty result
Hello legendz97,
Thank you for providing that information!
You should be able to connect to a 5GHz network using your router. I would like to endorse you to our experts for further investigation of this issue.
Please PM the following information so I can endorse you to our support team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:
Please provide this information as soon as possible!
I look forward to hearing from you!
Best,
Kevin
Community Team