NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Iketurner10's avatar
Aug 29, 2018

Help with my Orbi AC3000

Hi All,

This is my first post on here so please go easy on me! I have set up my AC3000 system recently in the hope that my old network would disappear (sky fibre max in the UK) but it still appears as a network to connect to and works fine alongside the new Orbi network which I’ve called Home. Ideally I just want the new Home network to show and friends and family can connect to the guest network when they come over. Many thanks in advance guys, Mark

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What FW is currently loaded?
    What is the Mfr and model# of the IP modem the Orbi is connected too?

     

     

     

    • Iketurner10's avatar
      Iketurner10
      Tutor
      Hi.

      Firmware is: V2.1.4.16

      The manufacturer and model number of the modem is: Sky, ER110

      Many thanks
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Modem Combo Units:
    Couple of options,
    1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode. You may need to contact the ISP for help and information in regards to this.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.