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Help with Orbi AC3000 please
This router (and 1 satellite) has worked beautifully for a long time except for one issue: most of my devices support 5ghz wifi connection but the connection doesn't work. When my devices connect...
Is the RBR still connected to the host router for the AP mode? If so, look at the host routers connected clients table and find the RBR listed with it's IP address. Use this IP address to try to connect to the RBRs web page and if you can log in and get to the RBRs web page, use the ERASE button to do a factory reset: https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System
I'm not exactly sure. So this is what I have connected.
Spectrum's Coaxial goes from the telephone pole into the house to the Spectrum router.
Then the Spectrum router is connected to the Orbi.
The rbr extender is connected in another room.
They all say I'm connected to the wifi but there's no Internet available. Whenever I try to enter the IP address or orbilogin, nothing happens. It times out.
It also does this when connected through the Ethernet cable. I tested the Ethernet cable with another device and it works.
I still cannot seem to enter any orbi settings in order to reset the orbi
Spectrum's Coaxial goes from the telephone pole into the house to the Spectrum router.
Then the Spectrum router is connected to the Orbi.
The rbr extender is connected in another room.
They all say I'm connected to the wifi but there's no Internet available. Whenever I try to enter the IP address or orbilogin, nothing happens. It times out.
It also does this when connected through the Ethernet cable. I tested the Ethernet cable with another device and it works.
I still cannot seem to enter any orbi settings in order to reset the orbi
If your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...Factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System